RETURNS 

OC Art and Home wants you to be satisfied with your purchase. You may return  merchandise purchased at OC Art and Home if it meets the criteria below. Refunds will be  credited to the credit card used for the original purchase. Merchandise paid by cash or  check will be refunded by corporate check and mailed. 

All shipping charges are non-refundable. Customer is responsible for the return shipping  costs. All returned merchandise must be in "like new" condition and in its original packaging.  Proof of purchase is required and return authorization must be obtained prior to return of  shipment. An order cannot be cancelled once it has shipped. If you decide to cancel your  order after shipment, our standard return policy will apply. Please contact us  at 1.714.255.9696 or at support@ocartandhome.com for assistance in returning the  merchandise. 

10-Day Return Period 

Ten days from the date merchandise was received, refunds are available on furniture, rugs,  lighting, wall decor, and mirrors. All merchandise must be in new, unused, and  unassembled condition with all the original packing material included. Furniture and rug  returns are subject to a 20% restocking fee. 

With the White Glove Delivery service, the delivery team as a courtesy will remove all debris  and packaging. Kindly ask the delivery team to keep all the packaging if you feel a return  might be a possibility. Otherwise, your order will not be eligible for a return without the  packaging. Return shipping fees will apply. Return shipping fees are the responsibility of the  customer and will be deducted from any refund issued for the return item(s). 

No Returns or Exchanges 

Artwork, wallpaper swatches, wallpaper, fabrics, trim, floor model items, clearance items,  sale items, rug samples, gift cards, delivery fees, customer requested parts, or installation  fees cannot be returned or exchanged. 

Special Order Items (can include furniture, fabrics, lighting,  accessories, etc.) 

No returns or exchanges on any item that is manufactured just for you. Examples would be  custom upholstery furniture, artwork, wallpaper swatches, wallpaper, and cut yardage. Customers have 24 hours from the order date to cancel the order. Thereafter, cancellations  will not be accepted.

Returns Process 

Email us support@ocartandhome.com or call us at 1.714.255.9696. 

• Please reference your original Order Number.
  
  
• If the item is eligible for a return, we will provide a return shipping quote to you.  Return shipping costs are the responsibility of the customer. The initial shipping  charge is non-refundable.
  
  
• We will email you a return shipping label upon request or you can ship the  merchandise directly to OC Art and Home via UPS, USPS, FedEx, or any  company that can provide a return tracking number.
  
  
• Some large furniture items will most likely require OC Art and Home to schedule a  return pickup via a specialized furniture shipping company.
  
  
• Upon receipt and inspection of the returned merchandise, we will issue the refund  within 4-5 business days. If OC Art and Home provided the return shipping label  or scheduled the return shipping logistics, the return shipping cost will be  deducted from your total refund amount. 

We carefully inspect all merchandise before shipment. We encourage you to inspect all  merchandise for possible damages upon receipt. In the event that damage occurs in transit,  or if you discover any manufacturer defects, please contact us immediately  at 1.714.255.9696. Upon return, your merchandise will be inspected, and all proper refunds  will be issued.